Act on Specified
Commercial Transactions

Disclosure under Article 11 of Japan's Act on Specified Commercial Transactions.

This notice applies to the paid courses booked through this site.

Free activities (such as the “Walk Well” zen walk) are not sales and fall outside this notice; how to join and any costs are described on each activity's page.

Seller

Seller: FOIGA 合同会社（FOIGA LLC）
Responsible representative: 張富傑　CHANG Fu-Chieh
Service name: Tsukiwa 月は
Address: Grand-K Kyoto Ekimae Bldg. 201, 85-2 Koinari-cho, Shimogyo-ku, Kyoto 600-8208, Japan
Telephone: +81 (0)70-9041-0674
Email: info@tsukiwa.co

information

About the telephone

We may be unable to answer during a session. Please leave a message, or write to us by email — email reaches us more reliably.

Prices and payment

Price: The price of each course (tax included) is shown on the booking form, and again on the confirmation screen before payment.
Costs other than the price: None. Online courses are held via Zoom — no venue fees, travel costs or shipping.
Payment method: Credit card, processed by Stripe
When payment is due: At the time of booking. The booking is confirmed once payment completes.

How the service is provided

When the service is provided: At the confirmed date and time, one to one online via Zoom. The join link is sent with the booking confirmation email.
Booking period: As a rule, up to 48 hours before the start; when same-day booking is opened temporarily, the times shown on the booking page apply (at least 15 minutes before the start). Up to 120 days ahead.
What you need: A device with an internet connection (computer, tablet or phone), Zoom (app or browser), and a microphone — sessions are spoken.

Cancellation and refunds

Cancellation more than 72 hours before the scheduled time is free of charge. Once a booking has been rescheduled, cancelling it costs 30% (100% within 24 hours).

More than 72 hours before: Free
Between 72 and 24 hours before: 30% of the booking amount
Within 24 hours of the start: 100% of the booking amount
Rescheduled bookings (cancelled 24 hours or more before the start): 30% of the booking amount

The balance after any cancellation fee is returned to your original payment method within a few business days. Transaction fees are borne by us.

Changing the time: please ask at least 24 hours before the start. Up to two changes per booking.

If we cancel: in the event of severe weather or an emergency, we will refund in full or reschedule.

The Japanese version of this page is authoritative. The Chinese and English versions are translations provided for convenience; in case of any discrepancy, the Japanese version prevails.